Please try these steps and we'll call you for another follow-up on the case: I have also been in touch with HP support, they recommended the followig, which also did not work: This is an issue with the HP 2.16.1 update. I am not going through another install process. Please try reinstalling it, or contact the product’s vendor for an update. The system extension “/System/Library/Extensions/IOFireWireWDHID.kext” was installed improperly and cannot be used. So, I have a really nice MBP and a really nice HP 8600 Plus, but I can't scan effectively.Īnother issue: While installing the HP Mavericks software the follow error popped up: HP wanted me to ask Apple why Scan Sharing didn't exist any more in System Preferences. The scanner will scan to a USB stick also. The printer part works just fine by the way. Finally, it occured to me to try the USB and it scanned, but only with Image Capture and not HP Scan. Apple was helpful, and basically tried to make it work, but again to no avail. I went through 3 levels of tech help to no avail. The printer/scanner wouldn't scan with HP Scan nor with Image Capture. They had me startup and shutdown my MBP several times, doing the same with my printer/scanner and my AirPort Extreme. I spent a good chunk of today with HP trying to figure out why my brand new HP OfficeJet 8600 Plus wouldn't scan with Mavericks.
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